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Feedback for the Fainthearted

Whilst preparing our new online training programme for Room Leaders, SHINE, I’ve been thinking about the struggles Managers have when it comes to structuring difficult conversations with their staff about performance. Questions they ask themselves include: What...

Christmas Parties; how to prevent the unthinkable happening?

If like many others you are planning your Christmas Party, there are a few things you may want to consider to ensure that the worst doesn’t happen at your get together. Never insist someone attends.  Christmas is a Christian holiday and you should never make someone...
Dealing with Body Odour

Dealing with Body Odour

When it’s hot we can become more aware of other people’s bodies and not always in a good way 🙂 Tackling an individual who has a problem with body odour is one of the least liked management and HR tasks. It has to be up there with handling a redundancy.  Yet it...
Employee Fraud- It Can Happen Anywhere

Employee Fraud- It Can Happen Anywhere

Today I have been talking to an employer about a case of employee fraud. This time the employee has been claiming for commission on sales they didn’t make, and the employer’s systems were not in place to spot the claim before many thousands of pounds had...